Mapping hundreds of workflows at scale, without disrupting daily operations.
Home Credit wanted to map its workflows across the organization to identify where AI and automation could have the highest impact, and to understand how both were already being used. This required a structured view of hundreds of processes and dozens of teams. The ambition was clear, but doing this at scale without disrupting daily operations called for a new approach.
“We mapped more processes with narra in 4 months than in the previous 3 years combined.”
A hybrid model — AI-led breadth, human-led depth.
Home Credit deployed narra as a context capture layer across five divisions, covering over 200 employees.
The deployment combined two modes of operation. Jenny, narra's AI process mapping agent, conducted 220+ fully autonomous conversations with employees asynchronously, in their own time, in Czech and Slovak. In parallel, a human expert led 110+ deep-dive interviews with key stakeholders across five divisions. Both modes fed into the same AI processing pipeline that generated standardized process documentation and eventually a synthesis of key findings.
This hybrid model gave Home Credit the best of both: breadth through AI-led conversations that could run at scale without scheduling overhead, and depth through human-led interviews that captured the judgment and insights AI agents might not yet surface.
Clarity at scale. Delivered in four months.
The engagement produced a complete map of AI and automation opportunities across five divisions, a prioritized implementation roadmap, and €2M+ in validated process optimizations, delivered in four months.
Home Credit is a major international non-banking consumer finance provider founded in 1997 in Czechia, part of the PPF investment group. www.homecredit.cz